KeepableAsk once, e reach everybody
The same request fit go to one customer or fourteen hundred; each one go to verified person, no be just broadcast to list. Each person complete am for Keepable and return response through the same record.
Ask for response. Keep wetin come back.
Add signature, form or document request to the item you send. Person complete am for their Keepable, and response come back with who send am, when dem send am and your original request beside am.
Wetin you fit do with am
You get files wey you fit see their history
When customer return document wey Keepable first deliver to dem, information about where e come from go with am. You dey see bank's own statement, no be screenshot of am.
See who never answer, without asking
People wey never answer dey for list, no be guess. Send reminder to only dem, no be everybody; na so reminder no go turn disturbance.
The document wey you dey ask customer for often dey their Keepable already.
Wetin you fit ask for
Seven types of question, including file upload, plus signature on the document itself.
Wetin dey come back
Answers and files, sealed, with the time dem send am.
Wetin you fit see
Who don answer, who never answer, and when each response arrive.
Questions and answers
Which types of question form fit ask?
Seven: short answer, long answer, choose one, choose many, number, date and file upload. Choose-one and choose-many fit change later questions, so person wey rent no go answer mortgage questions. Upload question carry your own instruction, like “statement for the last six months” instead of just “attach file”.
Which files dem fit upload, and how big?
PDF, JPEG, PNG or GIF, up to 20 MB each; you fit limit am to one type. One form fit get at most five upload questions. We set that limit because more than that dey become full application; e better split am into separate requests.
What if I need collect NIN, BVN or account number?
Mark question to show the sensitive information e holds, and handling go follow. We store am encrypted, no put am for search index, hide parts wherever e show, and no include am for exports unless authorised person ask; that request too enter record.
How I fit put answers for my own systems?
CSV, one row for each person, with person first and your own reference next, so e connect to customer record wey you already get. Files come as identifiers wey you use fetch dem, no be attachments inside spreadsheet.
How I go know say statement wey dem send real?
If e first come through Keepable, e still carry the issuing organisation's seal, and that seal follow am to you. If customer upload am themselves, you fit prove say dem upload that exact file at that exact time, but no prove where e first come from. We label both differently so you fit know which one you get.
How I fit follow up with people wey never answer?
People wey never answer dey list with their names, no be number wey you dey guess. Send reminder to those people, no be all fourteen hundred.
The limit
Na request you dey make. Keepable no force anybody to answer, and no verify wetin dem put inside response. If customer upload bank statement, we fit prove which file dem upload and when, no be say balance inside real. Document wey first come through Keepable different, and you fit see that difference.