Stay safe from impersonation

Someone can copy a logo, a message or a website. None of those things proves that they are Keepable. This page explains what Keepable can protect and what to do when a request for information makes you unsure.

What a NIN can and cannot do

Keepable checks a NIN and a liveness capture when a person opens or recovers a mailbox. That proves who completed the check. It does not turn the NIN into a password.

A NIN alone cannot sign in to a mailbox, recover one, read a document or sign anything. Day-to-day access needs the passkey on your device. Recovery repeats the identity and liveness check before a new passkey can be enrolled.

What we will never ask you to send

Keepable staff will not ask you to send any of these in an email, WhatsApp message, social-media message, phone call or support conversation:

• your NIN or BVN;
• a face capture, selfie video or screen recording;
• your passkey, password, one-time code or OTP.

The only time Keepable uses a NIN is during its identity-verification step. That fact does not make an unsolicited message trustworthy. A criminal can copy the same words and the same design.

If a message or website makes you unsure

Stop before entering or sending anything. Do not continue a conversation with the person who contacted you. Report the message, page or account to security@keepable.co, including a screenshot or link if you can share it safely.

We can protect a Keepable mailbox from a stolen NIN. We cannot prevent a copied website from asking for information outside Keepable. That is why we use the least information needed for identity verification, do not retain the raw NIN after the check, and require a passkey for access afterwards.