04 / For you

Answer here.Review before you send.

Some items ask you to fill in a form or return a document. Your answers save as you go, attachments stay with the request, and nothing reaches the sender until you review it and choose to send.

Forms · document requests · bank statements · utility bills · CAC certificates · ID pages

In the app

One request, answered

Account update · Northbridge Bank

  • Your current address one field, typed in
  • Proof of address a utility bill you already keep here
  • Your signature where the form asks for it
  • Sent back 12 Jun · sealed, so it cannot arrive changed

  1. Fill

    The form is in front of you, not attached to an email

    You answer in the app, one field at a time, and it saves as you go. No download, no filling in a PDF on a phone, no printing it to write on it and photographing it back.

  2. Attach

    The document they want is usually one you already have

    When a request asks for a statement or a payslip, send the one already sitting in your Keepable. It goes across as the original, not a photograph of a screen.

  3. Send

    What arrives is provably what you sent

    Your answers and your files go back sealed, with the time. If anybody ever says you sent something different, or sent it late, the answer is on the record rather than in your memory.

Most of what you are asked to produce, you were already sent.

What you can send back
Typed answers, a date, a choice, a signature, or a file up to 20 MB.
What the sender receives
Your answers and your files, sealed, with the time you sent them.
What it saves
The trip to the branch, the business centre, and the fourteen working days.

The detail

What will it actually ask me?
Short answers, longer ones, pick-one and pick-many, numbers, dates, and files. The questions can follow your answers, so saying you rent does not then ask you four questions about a mortgage. Where the sender needs a signature, it is placed on the document itself rather than asked for as a box to type your name into.
What can I attach, and how big?
A PDF, a photo or a scan, up to 20 MB each, and often the sender has narrowed it to the one kind they can use. If they asked for something already in your Keepable, send that: it goes across as the original the bank sent you, not as a photograph of a screen.
Does it save if I stop halfway?
Yes. Answers save as you go, and nothing reaches the sender until you send it. You can put it down, look something up, and come back.
Do I have to answer everything?
No. You can leave a question unanswered and you can leave the whole thing unanswered. If a request asks for something you are not comfortable giving, not sending it is a real option, and Keepable will never answer on your behalf or fill anything in for you.
What happens to a NIN or an account number I type in?
A question that collects one of those is treated as such: stored encrypted rather than in the clear, kept out of search, and masked wherever it is shown on the sender's side. Somebody there seeing it unmasked is a deliberate act that gets written down.
Can they say I sent it late, or sent something different?
Not credibly. What goes back is sealed with the time you sent it, so the file they hold is provably the file you sent, and the moment is on the record rather than in either of your memories.

The limit

A form here is the sender's form. Keepable does not decide what they ask for, cannot make them read it any sooner, and will not answer on your behalf. If a request asks for something you are not comfortable giving, you can leave it unanswered, and nothing goes anywhere until you send it.

Start here

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